1. Introduction
TradeXLog ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By using TradeXLog, you consent to the practices described in this Policy.
2. Information We Collect
We collect the following types of information:
a) Account Information
- Name and email address (provided at registration)
- Password (stored in hashed form — never in plain text)
- Subscription and billing details (processed by Stripe)
b) Trade & Journal Data
- Trade records imported via CSV or broker integrations
- Journal notes, screenshots, and custom fields you create
- Performance metrics computed from your data
c) Usage & Technical Data
- IP address, browser type, and device information
- Pages visited, features used, and session duration
- Error logs and crash reports for platform improvement
3. How We Use Your Information
- To provide, maintain, and improve the Platform
- To process payments and manage your subscription
- To send transactional emails (account activity, billing, updates)
- To respond to support requests and inquiries
- To analyze usage patterns and improve features
- To comply with legal obligations
We do not sell your personal data or trade data to third parties. We do not use your data for advertising purposes.
4. Data Storage & Security
Your data is stored on secure cloud infrastructure powered by Supabase (PostgreSQL) and AWS. We implement industry-standard security measures including encryption at rest, encrypted connections (HTTPS/TLS), and access controls.
While we take reasonable measures to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.
5. Third-Party Services
We use the following trusted third-party services to operate the Platform:
- Stripe — Payment processing (they handle card data; we never store it)
- Supabase — Database and authentication infrastructure
- AWS — Cloud hosting and file storage
- Vercel — Application hosting and deployment
Each provider has their own privacy policy and data handling practices. We encourage you to review their policies for full transparency.
6. Cookies
TradeXLog uses essential cookies to maintain your session and authentication state. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser settings, but doing so may affect Platform functionality.
7. Your Rights
As a user, you have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Correction — Request corrections to inaccurate data
- Deletion — Request deletion of your account and associated data
- Export — Export your trade data at any time from your account
- Portability — Receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at privacy@tradexlog.com. We will respond within 30 days.
8. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will permanently delete your personal data and trade records within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g., billing records).
9. Children's Privacy
TradeXLog is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
10. Canadian Privacy Law (PIPEDA)
TradeXLog operates from Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect only the personal information necessary to provide our services and obtain your consent before collecting, using, or disclosing your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.
12. Contact Us
For any privacy-related questions or requests, contact: